Returns & Exchanges
At EQUIDRY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed equestrian gear. If your item isn't the perfect fit for your outdoor adventures, we are here to help with a straightforward exchange or refund process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Ensure all items are in their original condition with tags attached, and place them securely in the original packaging if possible.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized courier location.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing